Passenger needs come first
Some passengers are returning home after a long trip. Others are visiting Vietnam for the first time, heading straight to a meeting or trying to bring a family together in a busy terminal. Good airport assistance begins by understanding those different situations.
Au Lac handles arrival, departure and airport assistance enquiries for individuals, families, friends, business travellers and groups. You do not need to belong to a special category of guest. What matters is the support you need.
We want you to know who your contact is, where to meet, what to prepare and which services have been confirmed—even when you are arranging the service for someone else.
One traveller or a whole group
A solo passenger may want a clear contact and guidance to the meeting point. A family may need to plan around luggage and different members’ needs. A group travelling on several flights needs a shared approach to timing and coordination.
We discuss arrangements around these differences rather than assume that every individual or group needs the same package. Arrival only, departure only and selected assistance can all be reviewed.
The aim is an appropriate level of support, at the right stage of the journey, with a clear understanding of cost.
Several services, a choice that is yours
Our main service enquiries cover airport arrivals, departures, Fast Track assistance and VIP or group coordination. These address different parts of the journey and can be discussed individually or together.
An arrival enquiry starts with flight details and the meeting point. A departure enquiry focuses on the terminal, schedule and pre-flight needs. If you want a more individual reception plan, tell us what matters most to you.
Vehicles, luggage assistance and other requests should be specified so the quote reflects the actual scope.
Experience that shapes the details
Over ten years in airport services has given Au Lac experience with journeys of different sizes and levels of complexity. The value of that experience is in how it informs everyday preparation for each passenger.
Accurate information, an identifiable contact, a clear meeting point and agreed coordination often matter more than grand promises. Experience with demanding itineraries helps us approach ordinary journeys with the same care.
Our experience supports your confidence; your requirements determine the plan.
Three airports, one clear approach
We handle enquiries for Noi Bai, Da Nang and Tan Son Nhat. Whether you are travelling for a holiday, family visit or business, we begin with the flight, passenger count, required assistance and contact arrangements.
The scope and quote are discussed before confirmation. If your itinerary changes, you have an agreed contact to update. Availability and any particular airport conditions are clarified for the services you request.
Tell us about your next journey
You may have a complete itinerary or only a proposed date and airport. Start with what you know: how many people are travelling, whether you need arrival or departure assistance and what you would like help with.
You do not need to choose a package name before contacting us. Share your needs and we will discuss the appropriate scope and quote.
Call 0879003399 or email aulacfasttrack@gmail.com to start the conversation.
Questions before you choose
Can I use the service if I am travelling alone?
Yes. Individuals, families, friends and groups can all enquire and select the assistance they need.
What if I do not know which service to choose?
Describe your journey and the help you would like. We will discuss a suitable option with you.
Can I arrange the service for a relative or friend?
Yes. Provide the flight, passenger and contact details so the arrangements can be agreed.
What would make your journey easier?
Tell us your flight, passenger count and the assistance you would like. You do not need to choose a package before contacting us.
Discuss my journey →