Noi Bai Airport assistance — planned for your journey

Hanoi may be the beginning of a holiday, a return home or the setting for a business visit. Before that next stage, there is still an airport arrival to organise: a meeting point, communication with the person welcoming you and onward plans.

Au Lac handles Noi Bai arrival and departure enquiries for anyone who needs assistance. You can book for yourself, a relative or a group. We begin by understanding what help you want.

An agreed contact and a clear plan make arrangements easier to follow for both the passenger and the person organising the service.

For arrivals, we discuss the flight, meeting point and how to identify the reception contact. Mention any vehicle coordination or additional assistance required after landing.

For departures, we discuss the flight time, terminal, proposed meeting arrangements and pre-flight assistance. One direction or both can be reviewed.

Fast Track should be specified separately so its availability and scope can be checked. An arrival or departure service name does not automatically include every extra.

If you are booking for parents or relatives, tell us what would make the instructions easier for them to follow. If you are travelling for business, mention relevant appointments as context for the discussion; the actual plan still needs to be agreed for the flight.

Families can share passenger and luggage counts and particular coordination needs. Larger groups benefit from information organised by flight. Solo passengers can simply describe what they would like help with.

You can enquire for a holiday, a family visit or business travel. The nature of the trip does not restrict who can start a conversation about assistance.

Send the service date, flight number, travel direction, passenger count and contact information. Add the terminal if known and identify anything still provisional.

If booking for someone else, tell us who will use the service and who can confirm changes. For vehicle coordination, include the destination and luggage requirements.

We then discuss the proposed scope and quote. Ask about inclusions, additional items and communication arrangements before deciding.

Please update the assigned contact if flight times, terminals or passenger numbers change. For several travellers, agree one person to confirm the final updates.

Passengers still need to prepare their documents and follow the carrier’s and relevant airport parties’ instructions. Services with specific conditions are checked before confirmation.

You do not need every answer before contacting us. Share your Noi Bai itinerary and the assistance you would like.