Tan Son Nhat Airport assistance — planned for your journey

A visit to Ho Chi Minh City may begin with business appointments, a journey home, time with friends or a shared group programme. Clarifying airport reception in advance helps connect your arrival with those plans.

Au Lac handles Tan Son Nhat arrival and departure enquiries for anyone who needs assistance. You can book for yourself, a relative or a group. We begin by understanding what help you want.

An agreed contact and a clear plan make arrangements easier to follow for both the passenger and the person organising the service.

For arrivals, we discuss the flight, meeting point and how to identify the reception contact. Mention any vehicle coordination or additional assistance required after landing.

For departures, we discuss the flight time, terminal, proposed meeting arrangements and pre-flight assistance. One direction or both can be reviewed.

Fast Track should be specified separately so its availability and scope can be checked. An arrival or departure service name does not automatically include every extra.

For business itineraries or groups with several contacts, identify one representative to confirm the details. The terminal, meeting point and communication plan should reflect the actual flight; the airport name alone does not define a complete meeting arrangement.

Families can share passenger and luggage counts and particular coordination needs. Larger groups benefit from information organised by flight. Solo passengers can simply describe what they would like help with.

You can enquire for a holiday, a family visit or business travel. The nature of the trip does not restrict who can start a conversation about assistance.

Send the service date, flight number, travel direction, passenger count and contact information. Add the terminal if known and identify anything still provisional.

If booking for someone else, tell us who will use the service and who can confirm changes. For vehicle coordination, include the destination and luggage requirements.

We then discuss the proposed scope and quote. Ask about inclusions, additional items and communication arrangements before deciding.

Please update the assigned contact if flight times, terminals or passenger numbers change. For several travellers, agree one person to confirm the final updates.

Passengers still need to prepare their documents and follow the carrier’s and relevant airport parties’ instructions. Services with specific conditions are checked before confirmation.

You do not need every answer before contacting us. Share your Tan Son Nhat itinerary and the assistance you would like.